Casting
Use "Airplay" or "Mirror" from a Mobile Device to a Smart TV
Some smart devices like Apple and Android are able to "cast" to a Smart TV. Casting allows the content being watched on the smart device’s screen to be watched on another device, like a Smart TV. To learn more, see the links below:
Video playback isn't working, my player shows a black screen
It’s possible that an ad-blocker is interfering with the video player. Disable the ad-blocker and try again. If issues persist, see the additional troubleshooting steps below.
The video player shows an error "Network Error" or "Decode Error"
This generally occurs when the live stream venue is having internet connectivity issues. Try refreshing the page in a few minutes to see if these issues have been resolved.
Additional troubleshooting steps
- Ensure you have a supported browser. View supported browsers:
- Google Chrome
- Firefox
- Windows - Microsoft Edge
- Mac/iOS - Safari
- Mobile Device requirements for video playback
- iPad (released within the last 4-5 years)
- iPhone (released within the last 4-5 years)
- Android devices (released within the last 4-5 years)
While the service is optimized for mobile devices released in the past 4-5 years, older devices may work but are not guaranteed to provide a smooth experience. If you're using an older device and encounter issues, we recommend updating to a newer device for the best viewing quality.
- While we support most computers and laptops that use a supported browser, we do not officially support Smart TVs. If you're running into an issue watching on a Smart TV, please try casting from a mobile device or use an HDMI cable to connect your computer to the TV.
- Check your internet speed to ensure it’s fast enough for smooth playback. We recommend a minimum download speed of 1.5 Mbps for video-on-demand and 4 Mbps for live events.
- Test your internet speed at www.speedtest.net. Slower speeds may degrade your viewing experience. Streaming live video over Wi-Fi can also be unreliable.
- Disable ad-blockers or browser extensions that might interfere with the page.
- "Hard refresh" the page by pressing "Ctrl-F5" on Windows or "Cmd-Shift-R" on Mac.
- Close all browser windows, relaunch the browser, and try again.
- Clear your browser cache. Instructions can be found here.
- If problems persist, it may be an issue at the live stream venue. Please try again later.
Video playback is very slow
Slow or interrupted video playback can result from many causes. If you’re using Wi-Fi and experiencing rebuffering or interruptions, try moving your router to another location, away from devices that may cause interference.
We recommend the following:
- Move your wireless router to a central location in your home.
- Place the wireless router on an elevated surface, like a desk or bookshelf.
- Clear clutter from around the router to improve the signal.
